Privacy Policy

Introductory text:

Healthy Connections Institute respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and store it, when it may be disclosed, and how you can access, correct or raise concerns about your information.

These Terms of Use apply to your access to and use of the Healthy Connections Institute website, programs, courses, resources and digital materials. By using this website or purchasing our products or services, you agree to these terms.

It should address:

Website use

Purchases and payment

Access to online programs

Intellectual property

Prohibition on copying or redistributing resources

Account security

Course availability

Third-party links

Cancellations and refunds

Liability limitations

Australian Consumer Law

Governing law

Contact and dispute processes

Australian Government guidance recommends having clear terms outlining customer and business obligations, including payments, refunds, warranties, privacy and dispute handling.

3. Refund and Cancellation Policy

This is especially important because you will sell masterclasses, digital resources, workshops and organisational training.

Link title: Refund Policy

Suggested page URL: /refund-policy

Introductory text:

We aim to provide clear, high-quality programs and resources. This policy explains when cancellations, transfers, credits or refunds may be available for digital products, online programs, workshops and professional services.

Do not write “no refunds under any circumstances.” Consumer guarantees under Australian Consumer Law cannot be excluded by your own refund policy.

A safer clause is:

Except where required under Australian Consumer Law, change-of-mind refunds are not generally available for digital products or online programs once access has been provided. Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

You can then set separate terms for:

Digital downloads

Online masterclasses

Live workshops

School or council bookings

Cancellations by the Institute

Transfers to another session

Failure to attend

Technical access problems

4. Educational Disclaimer

This is very important for Healthy Connections Institute because the content is psychologist-led but is not individual psychological treatment.

Link title: Educational Disclaimer

Suggested page URL: /educational-disclaimer

Suggested text:

Healthy Connections Institute provides education, training and general information relating to wellbeing, child safety, relationships, communication and prevention. Our programs and resources are intended for educational purposes only.

They do not constitute psychological therapy, medical advice, legal advice, diagnosis, assessment or crisis support. Participation in a program does not establish a psychologist-client relationship.

Information is general in nature and may not be appropriate for every child, family, school or community. You should seek advice from a suitably qualified professional where individual assessment or support is required.

If you believe a child is at immediate risk of harm, contact emergency services or the relevant child-protection authority in your location.

This disclaimer should also appear in your course materials and at checkout, not only in the footer.

5. Contact Us

Link title: Contact Us

Suggested page URL: /contact

Suggested text:

Interested in a program, partnership or tailored training? Contact Healthy Connections Institute to discuss the needs of your family, school, organisation or community.

Include:

Business email

Contact form

Business name

ABN

State and country

Expected response time

A statement that the form is not monitored for emergencies

Useful additional links

These are not all essential on day one, but they will make the site stronger as the Institute grows.

Accessibility

This will be particularly valuable when approaching government departments, councils and schools.

Link title: Accessibility

Suggested URL: /accessibility

Healthy Connections Institute is committed to making our website, programs and resources accessible and inclusive. Please contact us if you need information in an alternative format or require reasonable adjustments to participate in one of our programs.

Complaints and Feedback

This looks credible for institutional partners.

Link title: Feedback and Complaints

Suggested URL: /feedback-and-complaints

We welcome feedback and take concerns seriously. This page explains how to provide feedback, raise a complaint and request a review of our response.

Child Safety Commitment

This could be valuable because child safety is central to your work.

Link title: Child Safety Commitment

Suggested URL: /child-safety

Healthy Connections Institute is committed to promoting the safety, wellbeing, dignity and participation of children and young people across our education, training and community work.

Best footer layout

Main footer line

© 2026 Healthy Connections Institute. All rights reserved.

Legal links

Privacy Policy | Terms of Use | Refund Policy | Educational Disclaimer | Accessibility | Contact Us

Business line

Healthy Connections Institute Pty Ltd | ABN [insert ABN] | Victoria, Australia

If the business is not registered as a company, remove “Pty Ltd” and use the exact legal entity that owns the Institute. Your website, invoices, payment checkout and policy documents should all identify the same legal entity.

Also ensure newsletter and promotional emails are only sent with appropriate consent, identify your organisation and include a working unsubscribe option. ACMA guidance requires commercial messages to include a clear unsubscribe process, generally actioned within five working days.

These are strong website foundations, but your full Terms, Privacy Policy and Refund Policy should be legally reviewed before a large commercial launch or government contract.

its pty i have the abn please just write the text so i can cut and copy

© 2026 Healthy Connections Institute Pty Ltd. All rights reserved.

ABN: [INSERT ABN]

Privacy Policy | Terms of Use | Refund Policy | Educational Disclaimer | Accessibility | Feedback and Complaints | Contact Us

Use these hyperlink addresses:

Privacy Policy: /privacy-policy

Terms of Use: /terms-of-use

Refund Policy: /refund-policy

Educational Disclaimer: /educational-disclaimer

Accessibility: /accessibility

Feedback and Complaints: /feedback-and-complaints

Contact Us: /contact

write content for privacy policy

Privacy Policy

Healthy Connections Institute Pty Ltd

ABN: [INSERT ABN]

Last updated: 3 August 2026

1. Our commitment to privacy

Healthy Connections Institute Pty Ltd respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, subscribe to our communications, complete a form or quiz, purchase a resource, or participate in one of our programs, workshops or services.

We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our activities. The Australian Privacy Principles require covered organisations to have a clearly expressed and up-to-date policy explaining how they manage personal information.

2. About Healthy Connections Institute

Healthy Connections Institute provides psychologist-led education, training, consultation and practical resources relating to children’s wellbeing, relationships, body safety, puberty, online safety, family communication and early prevention.

Our services are educational and are provided to parents, carers, schools, councils, community organisations, faith communities, educators and other professionals.

Healthy Connections Institute does not provide emergency services through this website. Our educational programs do not create a psychologist-client relationship.

3. What personal information we may collect

The personal information we collect will depend on how you interact with us. It may include:

Your name

Email address

Telephone number

Organisation, school or community group

Job title or professional role

Billing and transaction details

Information included in an enquiry or contact form

Program registrations and attendance information

Communication and marketing preferences

Responses provided through surveys, quizzes or feedback forms

Information about accessibility, language or participation requirements

Technical information such as your IP address, browser type, device information and website activity

Records of correspondence between you and Healthy Connections Institute

When an organisation books a service, we may also collect the names and contact details of relevant staff members, facilitators, participants or authorised representatives.

4. Sensitive information

In some circumstances, you may choose to provide information relating to health, disability, cultural background, faith, family circumstances or other sensitive matters.

We will only collect sensitive information where it is reasonably necessary for our activities and where you have consented, or where collection is otherwise permitted or required by law.

Please avoid providing detailed clinical, medical or child-protection information through general website contact forms.

5. Information about children and young people

Our work concerns children and young people, but our website and online purchasing services are primarily intended for adults, including parents, carers, educators and professionals.

We do not intentionally request children to provide personal information directly through our general website forms.

Where information about a child or young person is provided to us, we will seek to collect only what is reasonably necessary for the relevant program, enquiry or service.

Parents, carers, schools and organisations are responsible for ensuring they have the appropriate authority, permissions or consent before providing us with personal information about a child or young person.

6. How we collect personal information

We may collect personal information when you:

Visit or use our website

Submit an enquiry or contact form

Subscribe to our mailing list

Complete a quiz, survey or feedback form

Register for a program, course, workshop or event

Purchase a digital product, resource or service

Communicate with us by email, telephone, social media or another platform

Attend a program delivered by Healthy Connections Institute

Enter into a service agreement with us

Are referred or introduced to us by a school, council, organisation or community partner

We may also receive information from an organisation that has engaged us to deliver a program, provided that the organisation is authorised to share that information.

Where practical, we will collect personal information directly from you.

7. Why we collect and use personal information

We may use personal information to:

Respond to enquiries

Provide information about our programs and services

Process registrations, bookings and purchases

Deliver courses, workshops, training and resources

Manage user accounts and access to online content

Communicate about bookings, program changes or service updates

Tailor programs to an audience’s needs

Provide reasonable adjustments and accessibility support

Issue invoices, receipts and transaction records

Manage contractual and organisational relationships

Improve our website, programs, resources and services

Conduct surveys, evaluation and quality-improvement activities

Send newsletters and promotional communications where you have consented

Protect the security and proper use of our website and systems

Meet legal, insurance, accounting and regulatory obligations

Respond to complaints, concerns or safety issues

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

8. Email newsletters and marketing

You may choose to receive newsletters, resources, program announcements and promotional communications from Healthy Connections Institute.

We will only send electronic marketing communications where we have an appropriate basis to do so, such as your consent or an existing relationship with you.

You can unsubscribe at any time by:

Selecting the unsubscribe link in an email

Updating your communication preferences where available

Contacting us at [INSERT EMAIL ADDRESS]

Unsubscribing from marketing will not prevent us from sending necessary administrative messages relating to a purchase, registration, booking or existing service.

Australian guidance recommends obtaining clear consent for direct marketing and providing an easy way for recipients to withdraw that consent.

9. Payments

Payments may be processed through third-party payment providers.

Healthy Connections Institute generally does not directly store complete payment-card details. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

We may retain transaction information such as your name, contact details, purchase, payment status, invoice and receipt details for administrative, accounting and legal purposes.

10. Cookies, analytics and website information

Our website may use cookies and similar technologies to:

Enable website functions

Remember preferences

Understand how visitors use our website

Measure website traffic and performance

Improve content and user experience

Support advertising or communication activities

Cookies are small data files stored on your device. You can adjust your browser settings to refuse or delete cookies, although some website features may not function properly as a result.

We may use third-party analytics, website hosting, email marketing, social-media or advertising services. These providers may collect technical information according to their own privacy policies.

11. When we may disclose personal information

We may disclose personal information to:

Employees, contractors and authorised facilitators who require the information to perform their duties

Website, course-hosting and information-technology providers

Payment processors and accounting providers

Email, booking and customer-management platforms

Professional advisers, including lawyers, accountants and insurers

Schools, councils or organisations that have booked a program, where appropriate and authorised

Government authorities, regulators or law-enforcement bodies where required or permitted by law

Other parties where you have provided consent

We do not sell personal information.

We take reasonable steps to limit disclosures to information necessary for the relevant purpose.

12. Overseas storage and service providers

Some technology, website-hosting, payment, email, analytics or cloud-storage providers we use may store or process information outside Australia.

The countries involved may vary depending on the service provider and its systems.

Where required, we will take reasonable steps to ensure overseas handling of personal information is consistent with applicable Australian privacy requirements. However, overseas providers may also be subject to the laws of the countries in which they operate.

You may contact us for further information about the service providers relevant to your information.

13. Storage and security

We may store personal information electronically and, in limited circumstances, in physical records.

We take reasonable steps to protect personal information from:

Misuse

Interference

Loss

Unauthorised access

Unauthorised modification

Unauthorised disclosure

These measures may include password protection, access controls, secure platforms, staff confidentiality requirements, software updates and appropriate record-management practices.

No online system can be guaranteed to be completely secure. You should take care when sending sensitive information electronically.

The Australian Privacy Principles require covered organisations to take reasonable steps to protect personal information and to consider whether information should continue to be retained.

14. Retention and deletion

We retain personal information only for as long as reasonably necessary to:

Provide our programs and services

Maintain business and transaction records

Meet contractual, insurance, taxation and legal requirements

Resolve enquiries, complaints or disputes

Protect our legitimate business interests

When personal information is no longer required, we will take reasonable steps to destroy it or permanently remove identifying details, unless we are required or authorised to retain it.

15. Accessing your personal information

You may request access to personal information we hold about you by contacting:

Privacy Officer

Healthy Connections Institute Pty Ltd

Email: [INSERT PRIVACY EMAIL ADDRESS]

We may ask you to verify your identity before providing access.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will generally explain the reason for the decision.

16. Correcting your personal information

You may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact us at [INSERT PRIVACY EMAIL ADDRESS] and explain what information needs to be corrected.

We may take reasonable steps to verify the requested change.

17. Anonymity and pseudonyms

Where practical, you may interact with us anonymously or by using a pseudonym.

However, we may need your correct identity and contact information when:

Processing a purchase or payment

Issuing an invoice or certificate

Registering you for a program

Entering into a service agreement

Meeting legal, safety or contractual obligations

Responding appropriately to your request

The Australian Privacy Principles generally require covered organisations to provide an anonymity or pseudonym option where practicable, subject to limited exceptions.

18. Third-party websites and social media

Our website may contain links to third-party websites, social-media platforms and external resources.

Healthy Connections Institute is not responsible for the privacy practices, security or content of third-party services. You should review the privacy policies of those providers before submitting personal information.

Information you post publicly on social media may be visible to other users and is subject to the relevant platform’s terms and privacy practices.

19. Photographs, recordings and testimonials

We will seek appropriate permission before intentionally using an identifiable person’s photograph, video, audio recording, written feedback or testimonial for public promotional purposes.

Participation in a program does not automatically give Healthy Connections Institute permission to use a participant’s image, recording, name or personal story in marketing materials.

Separate consent arrangements may apply to recorded online programs, events or professional training sessions.

20. Research and program evaluation

We may invite participants to provide feedback or participate in evaluation activities.

Where possible, evaluation findings will be combined, anonymised or de-identified before being used in reports, presentations or program improvement.

Where identifiable information is proposed to be used for formal research or publication, additional consent and ethical requirements may apply.

21. Safety concerns and legal disclosures

Healthy Connections Institute is an education and training organisation and is not an emergency or crisis-response service.

There may be circumstances where we are permitted or required to disclose information because of:

A serious threat to a person’s life, health or safety

A concern relating to the safety or wellbeing of a child

A legal requirement, court order or regulatory obligation

Suspected unlawful activity or serious misconduct

Any disclosure will be considered carefully and limited to what is reasonably necessary or legally required.

In an emergency, call 000.

22. Data breaches

If a data breach occurs, we will assess the incident and take appropriate steps to contain and respond to it.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required. The scheme applies to entities that already have relevant obligations under the Privacy Act, including covered private health-service providers.

23. Privacy complaints

You may contact us if you believe we have not handled your personal information appropriately.

Please provide:

Your name and contact details

A description of your concern

Relevant dates or communications

The outcome you are seeking

Send privacy complaints to:

Privacy Officer

Healthy Connections Institute Pty Ltd

Email: [INSERT PRIVACY EMAIL ADDRESS]

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

An APP privacy policy must explain how an individual can make a privacy complaint and how the organisation will handle it.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our programs, systems, service providers or legal obligations.

The latest version will be published on our website with the date it was last updated.

25. Contact us

For questions, access requests, corrections or complaints relating to privacy, contact:

Privacy Officer

Healthy Connections Institute Pty Ltd

ABN: [INSERT ABN]

Email: [INSERT PRIVACY EMAIL ADDRESS]

Website: [INSERT WEBSITE ADDRESS]

Business location: Victoria, Australia